Please allow 3-7 business days for receipt of order for standard delivery of non-customized merchandise. Express orders will ship the following business day. Some rural areas may add an extra day. Orders shipping to Canada are shipped standard delivery only and may take 7-10 days for delivery. Sorry, no rush service is available to Canada. Deliveries to Alaska and Hawaii will be by standard US mail and may take 4-6 weeks. For faster service, please contact customer service.Returns and Exchanges
Victorian Nightgowns must receive returns within 30 days from receipt. You will be eligible for a refund or exchange for the full purchase price (excluding the shipping and handling fee). The type design on personalized items will be left to the graphic artist's discretion, and unless type is errored, is non-returnable. All furniture returns will be assessed a 10% re-stocking fee. Please allow 3-4 weeks for for return credit. All evening gowns and costumes must be returned within 10 days of receipt to receive a refund. After 10 days it will be processed as in-store credit. Accuracy of Information
We make every attempt to avoid errors in pricing and product information. If a mistake does occur, we reserve the right to correct it, and we apologize for any inconvenience.Customer Service
Our representatives are available to answer any questions you may have about your order.
Please contact us: 212-564-9830 for all returns
Weekdays,8am - 6pm Eastern Standard Time